FAQs

1. How can I contact you?

You can contact us by sending an email to plushloomusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on availability and proximity to our customers. We work with trusted suppliers and manufacturers worldwide to ensure timely delivery.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on your location and the availability of the product. Generally, you can expect your order to arrive within 7-14 business days. Please note that unexpected delays may occur due to customs clearance or other unforeseen circumstances.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products safe for pets?

Yes, our products are designed with the safety and well-being of pets in mind. We use high-quality materials that are non-toxic and durable. However, it is always important to supervise your pet while they are playing with toys or using beds to ensure their safety.

9. Can I cancel or modify my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we are unable to guarantee any changes or cancellations. If you need to make a change to your order, please contact us immediately, and we will do our best to assist you.

10. How do I return a product?

If you would like to return a product, please contact us at plushloomusa@gmail.com within 30 days of receiving your item. Our customer support team will guide you through the return process and provide you with the necessary instructions.